Social media has quickly become one of the dominant forms of communication today. It seems like everybody is using Facebook, Twitter, Instagram, or some other platform to connect with friends and family. People use social media for all sorts of reasons, but they’re also increasingly using it to get medical information. According to one study, almost a third of consumers have used social media for a specific health care purpose. In fact, the rise of social media is leading to some very big changes in the health care industry, affecting patients, doctors, and hospitals alike.
Doctor to Patient
Social media is allowing doctors to engage with patients in a way that simply wasn’t possible years ago. Roughly 60% of doctors even say social media has improved the quality of health care for patients. One of the main ways social media is helping health care is by increasing communication between the two parties. On social media, patients are able to ask their doctor questions about illnesses, treatments, and other issues they may be having. Doctors can then respond in a timely manner. Doctors can also communicate with patients even more directly through social media tools like Google Hangouts. With this open and timely communication in play, patients will be more satisfied with the help they get and more loyal to their provider.
Patient to Patient
Much of the change in health care will be driven by what patients are doing on social media. Patients are already using forums like Facebook to talk to each other about treatments, ailments, and prescriptions. Many feel comfortable sharing information like this online. On Facebook alone, 24% of health-related conversations are post about health experiences or updates while 27% are comments about those posts. People take their health seriously, and many of them trust what their closest friends and family say on social media about medical issues. One way patients are connecting with each other in unprecedented ways is through the formation of patient groups. People facing the same issues, along with their families, join these social networks to get feedback from each other about doctors, the latest treatments, and medications. It’s also a place to go to receive support and help during difficult times. The content and data from these groups can even be sent to health clinics and organizations to provide for better health care options in the future.
Doctor to Doctor
Patients aren’t the only ones connecting with each other on social media; doctors are finding that it is the perfect place to engage in professional networking. Doctors have the ability to follow their colleagues through Twitter, Facebook, and LinkedIn in an effort to exchange vital health care information. While every doctor may not be providing content on these platforms, they are still reading and observing what their colleagues are producing so they may keep up to date on new practices, techniques, and ideas. Social media is also a way for doctors to keep educated on industry trends and regulations that are constantly changing due to reforms and new laws.
Hospital to Patient
Only about one out of every four hospitals actually participates in social media in the U.S. For those that do, they’re exploring effective new ways to connect with patients outside the hospital walls. Social media is the way many hospitals are able to keep in touch with their past present and future patients. Hospitals can also engage in outreach in other ways, such as promoting the hospital web site and blogs from doctors. Hospital YouTube sites are also experiencing a surge of viewers, giving hospitals another outlet to use to inform patients. Facebook is another popular platform for hospitals when it comes to sharing content.
Concerns
As more doctors, patients, and hospitals use social media, there are a number of serious concerns that arise. Issues concerning privacy and security are at the top of the list. To complicate matters, some hospitals have implemented Bring Your Own Device (BYOD) policies, allowing doctors and nurses to bring their own smartphones and tablets in as part of their jobs. To address these concerns, hospital are setting social media policies indicating what can and cannot be posted and how best to engage with patients in order to protect their privacy. As social media becomes more common in health care, these policies will continue to evolve to best suit the needs of everyone involved.
Social media is transforming nearly every aspect of our lives, and health care is no exception. With more doctors and hospitals using social media, patients are expected to be healthier and happier as time goes on.
Visit http://socialmediatoday.com/rick-delgado
What is Social Media discusses and provides valuable information and articles on how to integrate traditional media with social media marketing to grow brand and customer loyalty.
Showing posts with label social media marketing. Show all posts
Showing posts with label social media marketing. Show all posts
Sunday, April 27, 2014
Saturday, July 27, 2013
What are 2 key factors driving the social web in 2013?
According to a Global Web Index study it is:
So let’s look at some of the facts, figures and statistics for the major social networks.
Facebook
Facebook continues to grow and work out how to make money from its ads and mobile users. Here are the latest facts and figures from its earnings call for the first quarter of 2013
- Daily active users have reached 665 million
- Monthly active users have passed 1.1 billion for the first time
- 751 million mobile users access Facebook every month
- Mobile only active users total 189 million
- Mobile now generates 30% of its ad revenue, up from 23% at the end of 2012
Twitter
Twitter is the fastest growing social network in the world by active users according to a Global Web Index Study. So how does that translate into hard numbers?
- 44% growth from June 2012 to March 2013
- 288 million monthly active users
- That means that 21% of the world’s internet population are using Twitter every month
- Over 500 million registered accounts
- Twitter’s fastest growing age demographic is 55 to 64 year olds, registering an increase in active users of 79%
These numbers from YouTube’s own blog puts some perspective on its penetration into our culture and time.
- 1 billion unique monthly visitors
- 6 billion hours of videos are watched every month
- This means that 50% more hours of video are watched in March 2013 compared to last August when it was 4 billion hours a month and last May when it was 3 billion
- YouTube reaches more U.S. adults ages 18-34 than any cable network
It is Google’s social layer that enhances its other online assets.
- 359 million monthly active users according to a Global Web Index study
- Its active user base grew by 33% from June 2012 through to March 2013
LinkedIn
The largest professional business network on the planet continues to grow, but not at the pace of Twitter or Google+. Here are some numbers from Visual.ly.
- Over 200 million users
- 2 new users join it every second
- 64% of users are outside the USA
Was it the mobile stats, the increasing use of social networks by 55 year olds or was it YouTube’s relentless rise.
Look forward to your feedback in the comments below.
http://blog.firebrandtalent.com/2013/06/21-social-media-facts-figures-and-statistics-for-2013/
- Mobile – with the number of people accessing the internet via a mobile phone increasing by 60.3% to 818.4 million in the last 2 years.
- Older users adoption – On Twitter the 55-64 year age bracket is the fastest growing demographic with 79% growth rate since 2012. The fastest growing demographic on Facebook and Google+ are the 45 to 54 year age bracket at 46% and 56% respectively.
So let’s look at some of the facts, figures and statistics for the major social networks.
- Daily active users have reached 665 million
- Monthly active users have passed 1.1 billion for the first time
- 751 million mobile users access Facebook every month
- Mobile only active users total 189 million
- Mobile now generates 30% of its ad revenue, up from 23% at the end of 2012
- 44% growth from June 2012 to March 2013
- 288 million monthly active users
- That means that 21% of the world’s internet population are using Twitter every month
- Over 500 million registered accounts
- Twitter’s fastest growing age demographic is 55 to 64 year olds, registering an increase in active users of 79%
YouTube
When you wanted to watch a video it used to be VCR, then it became a DVD player, then we moved onto cable networks and now it’s YouTube.These numbers from YouTube’s own blog puts some perspective on its penetration into our culture and time.
- 1 billion unique monthly visitors
- 6 billion hours of videos are watched every month
- This means that 50% more hours of video are watched in March 2013 compared to last August when it was 4 billion hours a month and last May when it was 3 billion
- YouTube reaches more U.S. adults ages 18-34 than any cable network
Google+
Google+ is making an impact on the social media universe and is now the second largest social network. What are some of the numbers on Google’s social network built to protect it from Facebook’s growth and data capture to ensure it remains relevant?It is Google’s social layer that enhances its other online assets.
- 359 million monthly active users according to a Global Web Index study
- Its active user base grew by 33% from June 2012 through to March 2013
- Over 200 million users
- 2 new users join it every second
- 64% of users are outside the USA
So what numbers surprise you?
You have glanced over the numbers. What has surprised you or is it all a big yawn?Was it the mobile stats, the increasing use of social networks by 55 year olds or was it YouTube’s relentless rise.
Look forward to your feedback in the comments below.
http://blog.firebrandtalent.com/2013/06/21-social-media-facts-figures-and-statistics-for-2013/
Sunday, April 14, 2013
Tuesday, April 9, 2013
Start an Internet Marketing Business
Starting an Internet
Marketing Business is easy if you stay focused.
Here are 8 steps to follow and some good
advice from someone who made the mistakes and learned from them.
Getting started in the
internet marketing business is an exciting and daunting initiative. Many
variables exist that can enhance or hinder your progress but none are so big
that they should deter you from moving forward on your goal.
As an entrepreneur you are
about to ride a rollercoaster of success tempered with challenge that will
advance your efforts and stall your efforts multiple times before you obtain
the success you are reaching for. I know because I made the mistakes and went
through the ups and the downs before I finally got it. One thing I would like
to impress upon you if you are serious about taking this life changing step.
Don’t stop reaching for your goal and don’t let others destroy your vision or
your enthusiasm for success. Many people will try, they include friends and
family. They mean no harm but they are the safe people, you are the
entrepreneur and that means you are fundamentally different.
I know that your path ahead
is going to be spotty at first and I know this from first-hand experience. I am
writing this article to highlight to you that your goal should always be
insight of you and do not waver from it. It will be easy to get dejected and
walk away and if you do that is OK but my guess is you will come back at some
point, so what you do now will still prepare you for when you return. I hope
after reading this post you will not give up and instead you will forge ahead
and over time achieve the success you are seeking.
So let’s get started. Here is you basic 8
step process.
There are lots of blanks to
fill in because obviously I cannot give you a start to finish blueprint in this
post but if you gain one valuable piece of information I hope it helps you. I
already know the message I want you to take from this but let’s wait until a
little later before I reveal it.
Step 1. Picking your Niche
- What is your niche going to be – have you decided what it is you are going to sell
- Is it you, your talent, your service to B2B?
- Are you going to enter the reseller market with clickbank or clicksure?
- Do you want to be an Affiliate Marketer?
- Online retail?
- Do you have your own product to sell?
“True Happiness involves the full use of one’s power and talents.”
John W Gardner
Many people
will argue that this is the easy part of beginning. I will argue it is the one
that requires your deepest thoughts and consideration. This is the stage where
you set the scene for your future as an internet business person and if you
start one thing only to realize a few weeks in that this is not going to work
or that you may put that on hold until you are better educated on internet
marketing you will not only have lost valuable time but your investment of time
and
required resources may be wasted.
Research your
niche, check out the top 10 in Google for your keyword, see what they are
doing, how long they have been doing it, how many visitors they get, what are
their keywords and how do they write about their product or service, study
them.
It is important to get your NICHE right!
Write down your top five
skills, write down the top 10 things that interest you or that you have some
knowledge of, visit article directories to discover what others are writing
about in your areas of interest. Visit niche forums to see what people already
in those areas of interest to you are talking about, go to YouTube – see what
is being rated high in your chosen niche, check out Facebook and twitter to see
what is being talked about or tweeted in your chosen niche. Go to Trend hunter
– see what’s hot and what is predicted to explode in the coming year, search
google Bing and yahoo to see what is happening in blogs on your niche, use
keyword tools to see what are the top keywords in your niche and use them to
find out as much as you can. After doing all this if you are confident you have
found what you want to do then it is time to move onto step 2.
Step 2. Plan you strategy and set your budget
Once you have done all of
your research and collected valuable information and statistics it’s time to
organize and evaluate the data. Look at what you can do now based on your
budget and what you may need to schedule for upgrade in 6 to 12 months. Remember
you don’t have to have it all at first, you can let it grow as you become more
confident. Ask yourself:
- How long before you realistically want to see a return on your investment?
- What is you start up daily income objective - $100.00 day, more that this?
- Is this realistic?
- How many items do you need to sell to make that much every day?
- How much traffic do you need to bring to your website to generate the volume of sales need to reach your daily income goal.
- What hardware and or software do you need?
Throughout your research stage you are going to be exposed to some very savvy online marketers that will WOW you with the latest software to take you from zero to thousands of dollars in sales within days. Don’t be fooled, resist and follow the plan.
You don’t need all of the software they are selling and to tell you the truth there are multiple free versions of the software they will try to sell you but at first you actually don’t need to focus on that. What it will do is divide your focus and cause you to move backwards instead of forward.
Remember: Stay on track – Stay focused
Step 3. You need a website
Choosing your domain – if
you are certain you have identified your niche and you have all of the
information required to get started then consider including your niche in your
domain name.
Example: You have
decided to sell your expertise in report writing. You might consider a domain name like;
· expertreports.com or
· topreports.com or
· CEOreports.com
Keep
searching until you find a combination that reflects your niche and that is
available. These days the .com is less important with the sophistication of
search engines so if you have to go for .net or .org or .biz that is OK.
If you have a
good profile in your niche and you decide to go with your name johnbrown.com
that’s good but I recommend you also use a personal branding program to support
your launch. Brandyourself.com have a startup free service that will build your
links and profile for you over a 6 to 8 week period. Well worth doing this if
you are going to brand yourself as the domain name.
An internet business must
have a website so you are going to need to register a domain and locate good
reliable hosting.
There are literally
hundreds of hosting companies out there, these days they all have high up time
and service stability although you may read that there are several of the big
companies that are the best. The truth is, there are several hundred around the
globe that all offer the same high quality service. It’s not necessary to have
a service in your country these days, you are about to embark on a global business
so think big, your hosting can be done from any country if the plan and price
fits with your needs and budget. Compare service offerings, stability and
price. It is a highly competitive industry so you should be able to get your
hosting for as little as $10.00 a month if you want to pay monthly or $100 a
year. The longer you register the better the search engines will like you so I
would go for 1 year at the minimum.
You need to build a
website. There are many very affordable services you can use. You do not need
to spend thousands doing this, you can interface your domain with a basic
WordPress site to get you started for free. WordPress is highly regarded by the
search engines, it is a very good hosting agent and it provides seamless
integration with most external hosting services.
The cheapest way to get
started is to sign up with WordPress, purchase your dedicated domain name
through them and your hosting package. WordPress is very easy to work with and
they have some very smart and professional website designs to choose from.
Step 4. Get your site ready to start building
a subscriber list
You can use the integrated
subscriber service with many host providers and WordPress or you can get aweber
or one of many other affordable subscriber programs. There are several very
good free services available to get you started. You may want to start off with
one of the free services first and progress to aweber once you are up and
running. I have chosen aweber here because in my experience it is the best and
least expensive for the service provided with excellent instructions on how to
use it and develop all of the required squeeze pages and responders. Either way
it is fairly easy to integrate with your website and most of the available free
or pay for services provide very good video demonstrations.
Once you have your list
capture and email follow up prepared it is time to launch your site. I do not
recommend launching your site until you have all of these elements in place.
Step 5. You will need a shopping cartIf you are going to be a reseller with clickbank or clicksure, ebay or any other third party vendor or an Affiliate Marketer or going to become an online retailer using products available through clickbank, clicksure, amazon, ebay or any other host you will not need to set up a shopping cart. Each of these programs offers you the use of their shopping carts however you will need to set up accounts with these providers and you will need to ensure you fill in the required information to ensure that you receive your payments once visitors to your site purchase your goods. Each of these services has very good instructions on how to set up your account.
If you are going to market
yourself or your talent by way of services you will need to set up a merchant
account. Simply search merchant accounts in google to get the list and decide
which one you want to go with. Most major banks offer the services and you will
be able to have transactions credited to your account daily.
Make sure you keep track of
all expenditure you incur in the set-up of your online business, it is tax
deductible and you will need it come tax time. Check your bank/merchant
requirements and the local tax laws to see if you need to be incorporated, Inc.
or Pty Ltd in structure or if you can operate as self-employed without a
registered business name. In most instances you will need to have formed some
type of company or business structure but this does vary by country and in some
instances by state. Being a registered business of one type or another also
adds credibility to your online business so it is worth considering.
Step 6. Product or service delivery
If you are selling a
product that is downloaded from your site you are going to need an FTP service.
There are some very reliable services available for free. Another service that’s free is www.coreftp.com/download.html
Step 7. Marketing Strategy
Now you are getting to the fun part of your
business set up but it can also be the most frustrating.
Don’t let anybody tell you
that you can go from $0 to $5,000 in a day, week, month or possibly even 3
months. Seriously, if it was that easy don’t you think everyone would be doing
it? It is possible to get to $10K a month within six months but you will need
to work your site to get there unless of course you have a sneaky little 100,000
person qualified email list in your back pocket. Seriously not many people have
that.
I know there are people out
there telling you that they have done it, I say prove it. The screen shots they
show you in their hyped up selling videos are not validated and if you really
listen to the pre sell hype you will learn that they have been trying for up to
10 years to be successful at internet marketing. You will learn if you listen,
that they are networking their lists and by doing this they are getting shared
power. Pooling of lists is a good way to reach more potential buyers but it is
also a really good way to piss off a potential buyer by bombarding them from
all sides with up to 10 emails a day. I find this especially rude because that
one potential client would have signed up for a single person to contact them.
They did not buy in to be invaded by multiple unsolicited email hits daily. How
would you like to receive 60 emails a day from unsolicited affiliate marketers?
Set your pace, be realistic
about what you know you can achieve while maintaining your integrity as an
internet business owner. Plan your strategy.
Consider these elements in your marketing strategy
1. Competitive analysis – Look at
what your competitors are doing and how they are doing it.
2. Content Marketing – Story telling is
the key to your success.
4. Back linking – network with industry
leading sites and as they rise you will rise with them.
Step 8 – Who said SEO is EASY?
Content marketing and blogging is SEO.
Support your business, position yourself as an authority and drive traffic to
your sales site.
Writing an article is easy if you know your
business. Writing a 500-word article is all it takes to get started but
you need to be consistent. Get an article template from the web, there are
hundreds out there but E-zine Articles has a great one and you are going to
want to publish to this article marketing site so why not use theirs for all of
your writing and get into the habit of getting it right all the time.
Visit other leading blogs and comment on their
articles – this will create a backlink to your site and generate solid traffic
over time.
Post articles on LinkedIn and engage in discussion in your groups.
Give a freebie away – you can get royalty free rights on white papers, eBooks, videos and audio. Just google to see what you find that matches your niche.
Video and slideshare marketing sites such as
YouTube and slideshare are very popular, so you can benefit from the traffic
that they send your way after posting items. Making videos can be a tedious
task, but if you can stick with the technique, you can benefit from all of the
traffic.
Use good quality pictures in your articles to add
depth and interest for your readers. Pinterest is driving unbelievable traffic
so posting and having an account with them is recommended.
EzineArticles.com -
goarticles.com - ideamarketers.com - articledashboard.com - articlesbase.com
It’s a lot of work but if you keep it up in a
short time you will see the results.
It’s not easy but even a
newbie can do it. Just set yourself one goal every day and keep going. Don’t
waste your time or money on programs telling you they can get you to number one
tomorrow. Only you can do that but do use some of the free programs out there
that can give you analytics on the health of your website. Google analytics can
do this and it’s free. If you find problems, search google and you will find
the answers. If you still can’t get your head around it ask a friend or family
member who is a bit savvy to help you with idea’s for things to write. Start
small and grow big.
Concentrate on your headings,
titles, paragraph headers, pictures in your articles and on your blogging and
success will be yours. Be patient, be practical and set realistic goals.
You will get it and you will climb your way to page one in Google. If you get
bumped just keep going you will come back.
My message to you
Stay focused – it’s easy to get
sidetracked. You are a sponge for the first six months and you will seek out
information. In doing this you are going fill your inbox daily with emails from
people telling you they have the magic key. They don’t. YOU Are the magic key,
focus, stay on track, commit to your success and you will get there.
If you do want to dabble in
affiliate marketing below are a few I recommend
http://get1958.gsniper.hop.clickbank.net
Feel free to comment on any of
my articles and I will be happy to link to your site if your content fits with mine,
just ask me to visit your site when you comment. Don’t forget to google+,
tweet and like and encourage visitors to your site to do this as well. You
need to ask them to do it, never assume that they will. My best wishes’ for you
success, please let me know if there is any part of this article you would like
me to elaborate on or if you would like future articles on specific topics.
To your success!
Gail Worthington-Eyre
Saturday, March 16, 2013
Is Social Media The New Call Centre?
The Real Value of Social Media Customer Service
Are you ever frustrated with call centre delays, being put on hold, getting cut off, being diverted to several lines before you get to who you need to speak to resolve an issue? How do you feel about talking to the recording that rarely interprets your verbal three word prompt correctly and ends up diverting you to the wrong department for your query? Or even worse, you just can’t get through because they are experiencing above average call volume - that never seems to stop.
As the business landscape changes and technology and social media develop, will social media be the new five star standard in customer service delivery? Think that sounds outrageous, think again, it has already started.
Big business are converting more prospects into sales through social media than ever before, online sales in most categories are growing at remarkable rates. Instant response customer service is an expectation and consumers want customer service delivered in their communication landscape. People of all ages are spending more and more time on social media, globally consumers are taking the social experience mobile and predictions are that this shift will surpass all expectations over the next few years.
Brian Solis, author of The End of Business as Usual predicts, “2013 will bring about an expansion in social media beyond a marketing and engagement philosophy to that of oneness. Social media strategy will start to take a more integrated approach where social media becomes an extension of important channel strategies and business functions. It will be driven by a holistic effort where enterprise, business and functional strategies work to accomplish business objectives while meeting the needs and expectations of employees and customers”.
This means business must prepare to have conversations with consumers on their terms.
Social media provides business with the opportunity to demonstrate the professional status of your company or organisation. It is a listening opportunity, a chance to talk with your consumer or potential consumer, and it is an opportunity to engage those who are likely to want or need what you offer. Using social media you can establish a relationship that meets the needs of both parties. You can educate and inform potential buyers and reach a much larger market than traditional marketing platforms in a more personal way.
Conversation is the starting point for that relationship with your customer, it is one of the most natural ways of building a relationship. The increased use of social media by consumers over the past few years paved the way for a logical shift that brings a value add to the customer conversation and relationship. Social media conversation allows you the opportunity to reach more customers faster and more affordably than ever before. A conversation with one customer on your Facebook page will in all probability respond to similar questions from many customers therefore you are not conversing with one customer, you are problem solving or providing valuable information that may be the deciding factor in your company being a trusted brand to many potential and existing customers.
A recent article by sellingpower.com states; “A prospect turns into a lead when you start a real conversation with them, great conversation is two-way. The best conversation is an exchange of ideas that benefits both parties. A great sales leader, Gerhard Gschwandtner put it this way: “Ditch the pitch. Co-create with the customer. Make them part of your value chain.”
Brand loyalty is built on trust, trust is established through conversation, and online conversations utilising social media channels such as Facebook creates an immediate opportunity for customer engagement. Responding to consumers in a timely manner on social media demonstrates that you are open and an accessible.
Remi Carlioz, senior head of digital at PUMA, is blunt and to the point in his article on Digiday, “It is undoubtedly necessary to find and engage with people where they digitally reside, rather than relentlessly, always trying to usher them back to a brand’s owned platform. Brands are too self-centered and must boldly act on the desire that the consumer possesses; the desire to transparently experience and interact with a brand online.”
By Gail Worthington-Eyre
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